Contact us
Last updated: 2026-11-03T05:54:52+00:00
There is no contact form on this page and there is no phone number, because we would rather have a written record than a conversation nobody can check afterwards.
Write to [email protected] for anything concerning this website: an error in the text, a broken link, a question about the privacy or cookie pages, or a page that pretends to be us.
Account, payment and bonus questions
Those need to be handled by the gaming platform rather than us. Turn to the live chat in your account for speed on routine matters, and to the platform's own support address when a complaint or document needs to be formal. Unlocking an account, paying out a withdrawal or reinstating a bonus is beyond what an email to us can do, because account access sits outside our reach.
What to include
- We need the registered account email address in order to locate the case.
- State your time zone alongside the exact date and time.
- A screenshot if the problem is something visible on screen.
- For payment questions, include the transaction reference.
Given all four items, checking a case straight away is usually possible. A day slips away whenever the initial reply has to ask for information that was left out.
Response times
This page avoids promising any particular number of hours. It fluctuates through the day, and vowing something you cannot deliver once the clock strikes three is worse than staying quiet altogether. Whoever wrote first gets answered first.
Complaints
When a platform reply fails to sort out your issue, follow up in writing and move it forward via the operator's complaints procedure. Having exhausted that avenue, the licensing authority is next in line, with its details published in the platform's footer.
A card number, a password or a one-time code will never be requested from you by email. That rule applies just as much to anyone writing for us. 18+ only.